Visitor Attractions | ESP Leisure

Visitor Attraction Management System

Maintain full management control using Elite Visitor Attraction Management Software.

The Elite Visitor Attraction Management Software solution incorporates membership and season ticket control, attendance reporting and a full retail sales and stock control system.

The customer relationship management module provides you with the tools you need to build a lasting rapport with your customers whilst maintaining the status of their annual membership or season ticket.

Selling your entry tickets online with Elite’s Online Booking and Mobile Booking app is one of the most effective ways of managing your acquisition flow, converting online browser to paid customer.

Everything You Need to Succeed

Customer Relationship Management

Effective management of CRM is key to any visitor attraction. Reducing attrition, increasing enquiries and understanding your customers are vital components to a successful visitor attraction business.

Single Centralised Booking System

Elite’s Booking module allows you to streamline your reservations procedure, enhancing customer service levels and maximising the return on your valuable real estate.

Point of Sale

Managing transactions in Elite’s fully integrated Point of Sale module to provide a smooth, simple and speedy front of house experience when paying for tickets and services.

Stock Control

Accurately manage physical merchandise and monitor margins.

Online & Mobile Booking

Elite Live enables online interaction with your customers providing 24/7 access to your facility for members & visitors whilst increasing brand awareness and engagement.

Food and Beverage

The Elite Food and Beverage module manages the bar and cafe areas of your centre’s operations enabling customer loyalty schemes to be easily administered.

Access Control

Integrated Access Control module means that your customer can bypass the reception desk with a Fast Track Arrival option at a barrier or turnstile for pre-paid tickets.

Admission Management

Elite’s Admission Management module validates that the customers status is correct and will prevent unauthorised entry as well as enabling staff to greet your customers with the information they need to hand.

Financial Audit

Audit each and every transaction to ensure financial compliance.

Reports & BI

Reporting and Business Intelligence is vital to understanding any business, it drives key management decisions based on real-time data or on a more strategic long term level based on trends and forecasting.

Elite Core Modules

CRM

Consolidate data to provide a single view of customers including interests & buying habits.

Membership

Nurture existing customers and reduce the cost of new acquisitions.

Bookings

Capitalise revenues by maximising yields from all physical, virtual and human resources.

Point of Sale

Achieve operational excellence and improve working capital through inventory efficiencies.

Business Intelligence

Analyse customer interactions and spending patterns to drive key decisions.

Elite Booking Modules

Session Management

Manage timed sessions admission numbers, pre-sold online with capacity for walk-ins.

Elite Expansion Modules

Food & Beverage

Construct menus with a mix of high margin items with popular best sellers.

Stock Management

Manage your stock ensuring that you don’t overstock and increasing your margins.

Loyalty Programmes

Focus on your customers and members and improve their overall satisfaction.

Access Control

Access Control package will ensure the safety of your premises and customers.

Elite APIs & Interfaces

Elite’s API & Integrations gives you the tools to manage your business in every way possible.

EliteLive

Online Booking

Your customers are online savvy and expect to be able to transact with your business 24/7.

EliteLive Online Payments

EliteLive online Payments seamlessly embeds payments into the EliteLive portal including wallet payments such as ApplePay and GooglePay.

EliteLive Loyalty Registration

EliteLive Visitor Signup enables you start the customer relationship and tempt them to opt in for marketing communications

EliteLive Levy Account

EliteLive Levy Account lets your members view their Levy Balance, recent transactions and top up, at any time through the EliteLive portal or on the EliteLive App.

EliteLive Web Promotions

Web promotions navigate your customers directly to specific activities.

Customer Account

Enable your customers to maintain their account at a time that suits them

EliteLive Content Manager

EliteLive Content Manager allows you to add rich imagery, tailored messaging, and promotional content to your EliteLive Portal — all designed to elevate your brand and engage your audience.

EliteLive Shopping Basket

EliteLive Shopping Basket enables your customers to make multiple bookings in the same online transaction.

EliteLive Google Analytics

EliteLive Enhanced Google Analytics, you gain full visibility. Track every booking, every activity, and every pound spent — all in one place.

EliteLive Club Diary

A customer facing view of your clubs events.

Elite Engage

EliteLive E-Docs

Paperless, Digital documents to manage Membership, Invoices and Statements.

EliteLive App

EliteLive app gives your club in your customers pockets 24/7/365.

Elite Engage

Right Message, Right Customer, Right Time – targeted, autonomous communiques.

Elite F&B Online Ordering

Customers can browse, order and pay for Food & Beverage items from a mobile device.

Ready to Increase Your Revenue?

Book a free demonstration and see for yourself how Elite manages your entire commercial operation from a single platform.

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